Shipping policy
Shipping Rates/Times
A tracking number from Sway is supplied 24hrs after the order is processed and dispatched from our warehouse via email.
Import duties and VAT included.
Australia - $9.99 (Free shipping available)
Delivery time: 5-7 working days
United States - $19.95 (Free shipping available)
Delivery time: 5-7 working days
Canada - $21.95 (Free shipping available)
Delivery time: 5-7 working days
United Kingdom- $19.99 (Free shipping available)
Delivery time: 5-7 working days
Europe - $10.99 (Free shipping available)
Delivery time: 2-3 working days
Europe Express - $23.99 (Free shipping available)
Delivery time: 1-3 working days
Rest Of World - $17.99 (Free shipping available)
Delivery time: 3-9 working days
Rest Of World Express - $29.99(Free shipping available)
Delivery time: 1-2 working days
LOST/MISSING PACKAGES
We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.